Offsite data storage Case Studies

All of TMS' customers can be referenced. If you would like to speak to a customer in any industry vertical, please contact TMS and we will organise a confidential discussion.

Australian Federal Government (Financial) regulatory authority
Problem: Were completing backups but not storing tapes offsite.
	TMS' solution
National offsite storage	Tapes are stored offsite nationally
TapeTrack - view all tapes from all State offices through one interface	Customer uses TapeTrack TapeMaster client interface, enables customers staff to track the tape movements between the various TMS vaults and the customers State offices.
Automated tape cycling (Legarto)	Initially used “Simple Management” to automate the tape cycling, but now all tape return dates are imported to TMS each day from Legarto providing full automation for customers IT staff.

Susquehanna International (Financial Markets trader)
Problem: Tapes were offsite but wanted to free up IT staff's resources with offsite management.
	TMS' solution
Offsite storage since 2001 TapeTrack software (Sync)	“The Susquehanna International Group of companies (SIG), formed in 1987, is a leading institutional sales, research and market making firm active in financial markets on five continents. SIG has over 1400 employees globally in research, sales, trading and IT with offices in the United States, Europe and Asia. We understand the importance of our data and have entrusted TMS with the offsite data management of our Asian operation since 2001”. John Sacco Infrastructure Manager

Managed Services (Computer outsourcing provider) with offices in each capital city
Problems:
Not sure what was offsite: Customer explains that he was never sure what tapes were stored offsite.
Vault audits inconclusive: He would send staff to the offsite vendors facility to undertake 6 monthly audits and generally they would return still unsure of what was offsite.
	TMS' solution
National Offsite storage TapeTrack software (Veritas import)	“We use Veritas Netbackup as our tape management software. Netbackup manages all servers throughout Australia and a Netbackup inventory file is automatically imported to TapeTrack, giving TMS the tape barcode numbers that are being picked up at each site, and also the tapes that TMS are to return to each of our State offices”. Operations Group Manager

National Retail Chain
Problem: Tapes not delivered on time Incumbent provider was unable to meet the customers requirement for timely deliveries.

	TMS' solution
Offsite storage 7 days per week	“TMS provide daily deliveries Monday – Sunday, inclusive of Public Holidays, to an SLA agreed with us.
DR testing	TMS has participated in our Disaster Recovery tests, meeting the critical service levels at all times.
TapeTrack software (Simple management)	"All our tapes are cycled using TapeTrack Simple Management, automating the process”. Data Centre Operations Manager

International Outsourcing provider
Problem
Used all the major offsite storage vendors and wanted to rationalise	The Outsourcers SLA with their customers demanded error free tape tracking, whether the tapes are in their data centres, in transit or offsite. Existing providers could not do this. The customer undertook a detailed review of it's existing providers and decided that none of them could meet their requirements for a vendor that could provide an enterprise wide tape tracking solution for their outsourcing customers throughout Australia.
	TMS' solution
National Offsite storage	“We had TapeTrack software installed in all data centres, including barcode scanners.
Support outsourced customers TapeTrack software (National integration)	TMS provide daily deliveries Monday – Sunday, inclusive of Public Holidays to our primary data centres in Sydney and Melbourne, as well as our key customer sites also in Sydney and Melbourne. TMS provides a detailed Service Level report to us as part of the service”. Computer Operations Manager

Global Financial Services Group (offices in 50 countries employ 57,000 people)
Problem
Wanted to automate operator’s tape handling	Customer was running 3 shifts, 24 x 7 with a lot of manual tape handling and management.
	TMS' solution
Offsite storage	7 day delivery
DR response	“TMS has responded successfully to all our DR tests over the last 5 years. All tapes are stored offsite in our slot order for immediate DR response"
TapeTrack software (Control T integration)	We were one of the first companies to adopt TapeTrack and use a barcode scanner to confirm the onsite tape movements in our Data Centre. Our Operations night shift is now running lights-out as TMS automated the tape cycling, which is now undertaken with no operator intervention.

Offsite tape slotting as per customers requirements	Our mainframe tapes are slotted in the TMS vault, using the Control T slots which ensure speed for Disaster Recovery. Our midrange systems tapes are all cycled using TapeTrack's Simple Management”. Operations Manager