Customer Service

Iron Mountain has developed a reputation as one of the most respected offsite data storage providers in the industry. This reputation has been created through the development of a “best practice” approach to our business operations.

We strongly believe that businesses require a communicative approach to provide added value to customers, we have instilled these core organisational values throughout our business.

Iron Mountain staff have a wealth of experience in IT Operations, Disaster Recovery and Offsite Data Storage Management. We understand the importance of your company’s critical corporate data and computer backups.

Our dedicated Australian based Customer Service staff are introduced to you at the start of the service, during the implementation process.

The Iron Mountain Customer Service team are highly skilled and quickly become familiar with your day to day operations backup systems and tape processes.

Please contact us to check or amend cycling changes, delivery details, introduction of new systems, change of addresses, phone numbers, passwords, request user training, or for any other operational enquiries.